Find quick answers below. Still stuck? Email support@bodysocks.net.

Shopping & Stock

How do I find what I'm looking for?

Browse by who you're shopping for, by occasion (like Halloween or Christmas) or by theme (like Animals or TV & Film) using the menu, or use the search box at the top of any page. Every product page also suggests matching accessories and related costumes.

How do I know if an item is in stock?

Our website shows live stock availability on each product page, and stock is re-checked when you order. If there's ever a problem with your order, we'll get in touch.

Will you restock a sold-out costume?

We restock popular lines whenever we can, but we can't always guarantee if or when an item will return. On a sold-out product page you can sign up to be notified if it comes back.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, plus the express options shown at checkout such as Shop Pay, PayPal, Apple Pay and Google Pay. Every payment is processed securely.

Can I change or cancel my order?

If your order hasn't been dispatched yet, email us at support@bodysocks.net as soon as possible and we'll do our best to help. Once an order has been dispatched it can't be changed, but you're welcome to return it.

I've forgotten my password.

Go to your account, choose "Forgot password", and we'll email you a link to reset it.

Delivery

When will my order be dispatched?

Order before 11:00am EST (Monday to Friday) and we dispatch the same working day. Orders placed after 11:00am EST, or over the weekend, are dispatched the next working day.

What delivery options do you offer?

Standard delivery takes 3 to 5 working days and starts from $14.99. Express delivery takes 2 working days. Shipping is charged by region and is calculated at checkout — see our Shipping Rates & Policies page for the full rate table.

Do you ship outside the US?

This store ships within the US. For orders to the UK please visit Bodysocks UK, and for Germany Bodysocks DE. For more information please email support@bodysocks.net.

My tracking isn't updating.

Tracking can take a little while to update after dispatch. If it still isn't working, contact us and our team will help during office hours.

Sizing & Care

How do I choose the right size?

Most of our adult costumes are one-size-fits-most. Where a costume comes in multiple sizes, the options are shown on the product page. If you're between sizes, we recommend sizing up.

Are your costumes true to size?

Our costumes are designed to be comfortable and easy to wear over normal clothing. Always check the size or age options shown on each product page.

How should I care for my costume?

Please check the care label on your costume. As our costumes use a wide variety of materials, we recommend dry cleaning only to keep them in the best condition.

Returns & Refunds

What is your returns policy?

If you're not completely happy, you can return unused items in their original condition and packaging within 30 days. See our Orders & Returns page to start a return.

How long do refunds take?

Once we receive your return, we process refunds back to your original payment method, usually within a few working days.

My item is faulty or incorrect.

We're really sorry! Email support@bodysocks.net with your order number and a photo, and we'll put it right.

About Bodysocks

Who are Bodysocks?

Bodysocks is a fancy dress and costume brand. We help people dress up for Halloween, parties and events with a huge range of costumes for adults and kids.

How do I contact you?

Email support@bodysocks.net and our customer service team will be happy to help during office hours, or use our Contact Us page.